FAQ
General
What is TEKES?
TEKES is an independent fragrance house based in New York. We make fine body and home fragrances in small batches in Grasse, France.
Are TEKES fragrances for men or women?
Every TEKES fragrance is designed with no gender in mind. A scent reads differently on every skin, so choose by what you connect with, not by who a bottle is marketed to.
Which payment methods can I use?
All major credit cards, Shop Pay, Apple Pay and Google Pay. Every payment is processed securely at checkout.
Can I send TEKES as a gift?
Yes. At checkout, enter the recipient's address as the shipping address and add a personal note in the gift message field. We'll include your note with the order.
How can I contact customer support?
Write to info@tekesfragrances.com. We reply within 1 to 2 business days.
Do you work with stockists, press or collaborators?
For wholesale inquiries, please email wholesale@tekesfragrances.com. For press and collaborations, email info@tekesfragrances.com.
Product
How do I choose a fragrance?
Start with the Discovery Set, which holds the full collection in 2ml sample vials. We recommend wearing each one for a day or two to see which one you keep coming back to. After you buy the set, you'll get a discount code to use with the purchase of any full size perfume.
You can also write to info@tekesfragrances.com and tell us what you usually wear.
Can I try a fragrance before committing to a full bottle?
Yes. Every full size perfume comes with a free 2ml sample. Try the sample first and leave the bottle's box sealed in its cellophane. If the fragrance isn't right for you, the sealed bottle can be returned for a full refund.
What goes into a TEKES fragrance?
We use a blend of natural materials and safe, modern synthetics.
Naturals such as Turkish rose absolute, bergamot and frankincense bring depth, texture and life.
Synthetics make the composition safe and more sustainable. Some notes perfumery once took from animals are now recreated in a lab, so nothing is harmed. Other materials were harvested so heavily that they became scarce, and synthetics protect them. Synthetics also keep every batch consistent, so your bottle smells the same next year as it does today.
Natural doesn't automatically mean gentler. Many essential oils contain known allergens, while well studied synthetics can be used at precise, controlled levels.
Every TEKES formula follows IFRA safety standards. All are vegan and cruelty free, and free from parabens, phthalates, sulfates, BHT, phenoxyethanol, artificial colorants and synthetic dyes.
Where are TEKES products made?
Every TEKES perfume and candle is made in Grasse, France, the historic home of perfumery. The formulas are composed by master perfumers in Paris and produced in small batches, not mass runs.
How long does a fragrance last?
Every fragrance is an eau de parfum, a higher concentration made to last around 6 to 8 hours on skin, and often longer on clothes and hair. How long it lasts depends on your skin, the climate and the composition. Fresh citrus notes lift and fade sooner, while woods, amber and musk stay close for longer. Apply to pulse points on moisturized skin and let it dry without rubbing.
How should I store my fragrance?
Somewhere cool, dark and dry, ideally in its box. Heat, sunlight and humidity break down the delicate top notes, so a bathroom or a sunny windowsill are the worst places for a bottle. Keep the cap on.
Shipping and Returns
When will my order ship?
Orders ship from within the US and are usually processed within 1 to 2 business days. Delivery then takes 5 to 7 business days.
Where can I find tracking information?
When your order is fulfilled, you'll receive a shipping confirmation email with a tracking link. Can't find it? Check your spam folder, or write to info@tekesfragrances.com with your order number.
Do you ship internationally?
Not yet. We currently ship within the United States only.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Email info@tekesfragrances.com with "Cancel Request" and your order number in the subject line. After 24 hours, or once an order has shipped, it can't be changed. You can still return unopened items under the return policy.
What is your return policy?
Items can be returned within 14 days of delivery if they are unopened, unused and still sealed in their original cellophane. Return shipping is free. Original shipping fees are non refundable.
Email info@tekesfragrances.com before sending anything back, because returns sent without approval can't be accepted. Refunds go to your original payment method once the item has been inspected.
Discovery Sets are final sale. If something arrives damaged, please send us a photo and we'll make it right.